The Senior Manager for Global Professional Services and SaaS for the international fintech company, with a long history of providing banking solutions and services to local and multinational banks globally will manage, enhance, and maintain existing services fully end-to-end, and create new service lines while providing strategic leadership, direction, and guidance to the Professional Services team to ensure that services are delivered in quality and the service engagements are running smoothly. Also, he/she will identify the areas of improvement concerning contractual compliance, customer satisfaction, resourcing, and scheduling, processes, and quality resource management, and operational cost-effectiveness. Contributing to revenue growth and profitability will be a KPI for this role.